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Contact

Contact info

We will always answer your email within 48 hours.

Service questions: ask@goatorganicapparel.com
General questions: hello@goatorganicapparel.com
Phone: +31 20 362 07 84 (available on workdays from 12 to 5 pm)

Store locator

You can also shop Goat at:

Geitenwollenwinkel
Utrechtsestraat 37
1017 VH – Amsterdam
The Netherlands
www.geitenwollenwinkel.nl

Opening hours:
Monday 13.00 – 18.00
Tuesday to Saturday 11.00 – 18.00
Sunday 12.00 – 17.00

Payment

We offer the following payment options:

Creditcard
Paypal
Ideal (Dutch only)
Mister Cash (Belgium only)
Bank transfer

To: Goat Organic Apparel
IBAN: NL50TRIO0338498389
BIC: TRIONL2U
* Please mention order number.
* Your order will be sent as soon as the payment went through.

Cost & Delivery

Country / Costs / Delivered within

Holland / €2,95 / 1 to 2 working days
Belgium / €5,95 / 2 to 3 working days
Germany / €7,95 / 3 to 4 working days
United Kingdom / €7,95 / 3 to 4 working days
Europe / €9,95 / 1 week
Worldwide / €14,95 / 1 week

  • We are an Amsterdam (The Netherlands) based company.
  • Our packages are being send by PostNL.
  • If you ordered something on backorder it could take up to 2 or 3 weeks for your package to arrive.
  • If you’re out when your package arrives, the carrier will leave a card telling you where it is. This will give you details on how to pick up your order or rearrange delivery.
  • Because we are a green first company we only send invoices digitally.

Return & Exchange

Do you wish to exchange or return something? No problem at all! If you can email us the following info, we will handle it asap.

  • What’s your name and order number?
  • Which items do you wish to return or exchange? (For the exchange of an item(s), please specify the new item(s) you want to receive.)

You can send your package back to:
Goat Organic Apparel
Utrechtsestraat 37
1017 VH Amsterdam
The Netherlands

Please make sure that your name and order number are clearly visible on or inside the package.

* You can return it to us for a refund or an exchange within 30 days from the date you bought it.
* Items must be in a resalable condition. Without the added tag we cannot take back any items.
* Costs for returning items are for your own account.
* Refunds are processed on Monday and Thursday.

Complaints

We will always do our best to help you as best as we can. If you have any complaints despite our best efforts, please let us know so we can further improve our customer service. Please email your complaint as accurate as you can.

Goat Organic Apparel  (Customer service)
Utrechtsestraat 37
1017 VH  Amsterdam
ask@goatorganicapparel.com